BroLecks Return Policy

*Effective Date:* July 25, 2021

BroLecks is committed to delivering high-quality technology products and ensuring customer satisfaction. This Return Policy applies to all products sold under the BroLecks brand.

1. Eligibility for Returns

Returns are accepted only if:

• The product is damaged during transit.
• An incorrect product has been delivered.
• The product has a verified manufacturing defect upon delivery.
• The return request is raised within *7 days* of receiving the product.

2. Non-Returnable Products

Returns will not be accepted if:

• The product has been physically damaged due to misuse, accident, water exposure, or improper installation.
• The product has been opened, modified, repaired, or tampered with by unauthorized persons.
• The original packaging, accessories, serial number, or invoice is missing.
• The request is made after the return window has expired.

3. Return Process

To request a return:

1. Contact BroLecks Customer Support.
2. Provide your invoice, order details, product serial number, and photographs or videos (if applicable).
3. Our support team will review the request and provide return instructions.
4. Returned products must be securely packed with all original accessories.

4. Inspection and Approval

All returned products will be inspected by our technical team. If the return is approved, BroLecks may, at its discretion:

• Replace the product with the same or equivalent model.
• Repair the product.
• Issue a refund where applicable.

5. Shipping Charges

•  If the return is due to a manufacturing defect or an incorrect shipment, BroLecks will bear the return shipping cost.
• For all other approved returns, shipping charges may be the customer’s responsibility.